Garage Doors for Ottawa & Eastern Ontario

Was so pleased with the level of service that we received. We have an old house so always a little tricky when nothing is truly square. Justin from the door company did an amazing job and stayed… Read more Was so pleased with the level of service that we received. We have an old house so always a little tricky when nothing is truly square. Justin from the door company did an amazing job and stayed late on a Friday to make sure it was all installed properly. Thanks!

I left 2 messages over 2 weeks saying I wanted a quote for a new garage door and door opener (I want to give you business in the $6-8k range) and have yet to get a return call. I called this company… Read more I left 2 messages over 2 weeks saying I wanted a quote for a new garage door and door opener (I want to give you business in the $6-8k range) and have yet to get a return call. I called this company because they installed the original garage door 20 years ago. I called the Door Doctor in Ottawa and received a return call with an hour. Stephanie from Door Doctor is coming this week for an in person visit and they will get my business. Door Company, it’s time to close the doors to your business!

Since 1979, customer satisfaction has been their highest priority and that is exactly why they are certified door specialists.

The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with… Read more The technician came by one day and performed a maintenance check. After he left, we detected an issue with the door a few hours later (i.e. it wasn't opening). We called the company (spoke with Sam) and they sent someone (Kevin) the following day. The problem was fixed at no time. Our garage door is working perfectly. Excellent customer service! Thank you.

We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers… Read more We had The Door Company replace two damaged upper garage door panels and adjust, reinforce and grease everything. It amazed me that parts were still available for our 17 year old door. The installers were very courteous and professional and had the job complete in about 40 minutes. I would highly recommend this company for any door work you need done.

Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated… Read more Was told 125 for a service call plus a charge for bottom rubber. No explanation when asked what went into service call, card was charged before invoice showed up a few days later. Invoice indicated minimum call 95, 10 misc hardware (none was used/provided), 20 fuel surcharge (understand but was not mentioned) and 8 lubricant charge.

Called and was told this is the way they do business. I asked why was this not explained up front. Don’t agree with lubricant and misc hardware charges.